Privacy Policy

Hala Arabia Privacy Policy

Hala Arabia can collect and use Travel Agency Partner’s or its Guests’ & Customers’ personal details especially when they get in touch with us to enquire about our services or at the time of booking a tour package.

We collect the following personal information from you.

  • Contact Information such as name, gender, DOB, passport number, Email address
  • Billing Information such as credit card number and billing address
  • Usage activity about how you interact with us such as booking history

As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. By submitting such details, you allow us to utilize your personal data for further relevant purpose. The Travel Agency Partner’s or it Guests’ & Customers’ personal information collected via the website, Email or other sources is primarily used to confirm booking, authenticate credit card information, and process the payment.

Apart from utilizing it for activities intended to improve the website’s performance, this information can also be submitted to airline or accommodation service provider, depending on their preferred service package. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to your advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements.

Changes to this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Cancellation/Refund Policy

In order to cancel the Booking, The Travel Agency Partner is requested to send notification in writing to Hala Arabia. Once we receive your cancellation request, we will acknowledge the same via Email stating the cancellation fee you may be required to pay. Each hotel/service provider has its own refund and cancellation policy, as a result of which Hala Arabia is adhered to the same. Also, refunds will be done only through the Original Mode of Payment.

The Booking requests which are applicable for refund as per the cancellation policy specified in each booking will be entitled for refund (if applicable) and will be refunded within 15 to 30 working days from the date of cancellation request after the deduction of payment gateway processing charges or wire transfer charges, wherever applicable.

If Travel Agency Partner or Its Customer & Its Guest do not avail of a paid Booking Service partly or fully, Hala Arabia will not make any refund in all the circumstances. Refunds will be done only through the Original Mode of Payment.

Contact Us
Email :
Address : Office No 1, HC Level, Al Hilal Bank Building (Near Al Twar Centre), Al Qusais, Dubai, United Arab Emirates.
PO Box Number : 87556
Landline Number : +971 4 286 7335

Hala Arabia Terms of Service

Hala Arabia Travel & Tourism LLC reserves the right, in its sole discretion, to terminate the access to any or all Hala Arabia websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.

The Travel Agency Partner expressly undertakes to provide to Hala Arabia only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on the part of the Travel Agency Partner would vitiate the bookings and shall disentitle the Travel Agency Partner or its Guest & Customers from availing the services from Hala Arabia.

In case, Hala Arabia discovers or has reasons to believe at any time during or after receiving a request for services from the Travel Agency Partner that the request for services is either unauthorized or the information provided by the Travel Agency Partner or its Customers & Guests is not correct or that any fact has been misrepresented by him or them, Hala Arabia in its sole discretion shall have the unrestricted right to take any steps against the Travel Agency Partner(s), including cancellation of the bookings, etc. without any prior intimation to the Travel Agency Partner. In such an event, Hala Arabia shall not be responsible or liable for any loss or damage that may be caused to the Travel Agency Partner or any of them as a consequence of such cancellation of booking or services.

The Travel Agency Partner unequivocally indemnifies Hala Arabia of any such claim or liability and shall not hold Hala Arabia responsible for any loss or damage arising out of measures taken by Hala Arabia to safeguard its interest and that of its genuine customers. This would also include Arabian Oryx denying/cancelling any bookings on account of suspected fraudulent transactions.

All prices displayed are the final payable amount to us Including VAT however if government authorities, local governing bodies or service providers apply any additional tax, fees, service charges, resort fees or any other indirect charge without prior notification; these additional charge(s) will be levied by us on to the reservation and it will not be part of the reservation amount booked or paid. We will not be liable to pay this additional VAT/charges/taxes/resort fees as we have limited control over such additional charges.

Each of Hala Arabia’s content, covering images, product details and description, pricing information, and logo, is proprietary to Hala Arabia. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.

The Website’s policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the travel agency partners are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Any dispute or claim arising out of or in connection with this website shall be governed and construed by the laws of UAE (the United Arab Emirates is our country of domicile). If the Travel Agency Partner does not agree with any part of such terms, conditions and notices, the Travel Agency Partner must not avail of Hala Arabia Services.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. We accept payments online using Visa and MasterCard credit/debit cards in USD (or any other agreed currencies).

The above Terms of Services may changed or updated without prior notice according to the United Arab Emirates Tourism Policies. 

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